Refund policy
At MaverickSole, we are committed to ensuring your complete satisfaction. If for any reason you’re not happy with your purchase, we’ve made our refund and exchange process straightforward and hassle-free.
Eligibility for Refunds or Exchanges
We accept returns and exchanges within 7 days from the date of delivery. To qualify, please ensure the following:
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The product is unused, unworn, and in its original condition.
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The product is returned in its original packaging with all tags intact.
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Items marked as final sale or customized are not eligible for returns or exchanges.
How to Initiate a Return or Exchange
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Contact our customer service team at info@mavericksole.com within 7 days of receiving your order.
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Include your order number, reason for the return/exchange, and any relevant photos (if the item is defective or damaged).
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Once approved, we will provide you with a return shipping label and instructions.
Refund Process
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Upon receiving and inspecting your return, your refund will be processed within 7 business days.
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Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
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If you wish to exchange an item, we will do our best to accommodate your request. Exchanges are subject to stock availability.
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If the desired item is unavailable, we will issue a refund for the original purchase.
Shipping Costs
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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Original shipping costs (if applicable) are non-refundable.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at info@mavericksole.com with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
If you have any questions or concerns, please don’t hesitate to reach out to us at info@mavericksole.com. Thank you for choosing MaverickSole—we’re here to make every step better!